Terms and Conditions
This is the small print of the contract that you enter into with The Merchant Chandler Ltd. when you buy through our website.
*NOTHING STATED OR IMPLIED IN THESE DETAILS WILL AFFECT YOUR STATUTORY RIGHTS*
Customer Service and Support
Customer service and Support is available on 01227 762644 ext 2 or by e-mail, click here for our contact form.
Service and Support are available Monday to Friday 9.30am - 5.30pm, Saturday 9am - 5.30pm (GMT)
An order for goods placed by you, the buyer, through our website shall be subject to these terms and conditions.
Nothing stated or implied in these terms and conditions shall affect the statutory rights of any customer.
Your Warranty to us
You, the buyer, warrant that all the details provided on the order form for the purpose of purchasing the goods are correct, that the credit card you are using is your own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the goods.
Our Warranty to you
The details you supply will be stored on computer and used by The Merchant Chandler Ltd to service your purchase. We may also use your contact details to provide details of future events; company newsletters and other information relating to the sale of our products. You can choose whether you want to receive further information by clearing a tick box on the registration form. You can return to the site and change the state of this box at any time. We will also honour any requests to remove your details from our database.
Your security and privacy are our priority; it is not our policy to disclose your E-mail address or details to any third parties.
All orders for goods shall be deemed to be an offer by you to purchase goods in accordance with these terms and conditions.
You, the buyer, are responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all requested details requested on the order form have been correctly entered.
Upon receipt of an order we will advise you by e-mail of the availability of the items ordered and the cost of delivery. You may cancel your order prior to despatch without any penalty should these costs be unacceptable or for any other reason.
No order submitted by you shall be deemed to be accepted by us unless and until we confirm acceptance of your order by E-mail or telephone.
We are entitled to refuse any order placed by you and will not be required to provide an explanation.
Where an item is sold out, we will advise you of this before accepting your order.
All Orders placed on the internet will automatically receive a confirmation e-mail of the transaction. However, if we are unable to fulfil the order due to items being out of stock we will notify you by e-mail or telephone within 48 hours and the transaction may be cancelled or we will agree alternative arrangements with you.
Pricing / Payment
All goods offered for sale through our website are priced in Pounds Sterling (). Prices quoted include VAT.
We are registered for UK VAT. Our Registration number is GB 571 9098 11
We accept payment by Cash, Cheque (drawn on a major UK bank) in Pounds Sterling () and we accept the following credit/debit cards: VISA, VISA Electron, MasterCard, JCB, Maestro and Solo. If you prefer, you may also supply us with your credit card information by telephone to 01227 762644 or by fax. to 01227 764424.
Prices do not include postage and packing which will be charged as an additional cost on all orders.
Carriage charges for all items will be added to your invoice at the rates prevailing at the time the order is place.
If an order is received by us from an area not normally served by our Carriers, we will contact you before accepting your order for specific arrangements to be made.
All prices are subject to change and availability but will not be changed once your order is accepted.
Title to the goods will pass to you, the buyer, on payment in full of the price of the goods.
Despatch and Delivery
All orders will normally be despatched within 14 working days but allow up to 28 days.
If any delay occurs you will be notified immediately. You will be given the option to arrange a convenient delivery date or to cancel the order with a full refund.
Please advise us if you do not receive your item(s) within 28 days of placing your order so that we can trace the parcel. Ask via our contact form quoting your order number.
Please note that all delivery charges are shown on your order form.
The goods will be delivered to you, the buyer, at the address provided by you on the order form.
If an item is not available ex-stock we will advise you if the delay in delivery will exceed 14 days.
Items sent by courier are usually collected within 14 working days and delivered in the UK on a next day basis.
All delivery charges are shown on your order form prior to your committing to your purchase.
The risk in the goods shall pass to you upon delivery taking place.
Any dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery of the goods however caused or for any consequential loss.
The colours shown are as near as possible to the colour you will get. But due to different colour settings on customers terminals we can not Guarantee an exact match.
Please ensure that you have measured correctly when ordering items for a specific location and that you can get it to the location. If upon delivery you find that you have access problems, we will give you a refund but will deduct a 20% charge to cover the extra adminastration and delivery costs.
All items are carefully checked before despatch. Occasionally items may arrive damaged, defective and we will make every effort to rectify this situation.
We will do our best to ensure that you are fully satisfied with your purchase.
If the goods are damaged in-transit, please sign the carriers delivery note `Damaged' and notify us within 3 days of the date on which the consignment was signed for. Keep all the packaging material as the Carrier may wish to inspect this. We will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you or to have a full refund. This does not affect your statutory rights.
Goods that are not acceptable for any other reason may be returned within 10 days for a refund or replacement, but in all cases you must contact us first for authorisation. An authorisation reference will be given. Goods returned which are not defective or faulty will be subject to a 20% re-stocking charge. This does not affect your statutory rights.
Law and Jurisdiction
The contract shall be deemed to be made in England. All Contracts made between The Merchant Chandler Ltd and the Customer shall be governed by the laws of England and any dispute arising therein shall be subject to the sole jurisdiction of the English courts.
We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.
Whilst we attempt to be as accurate as possible with the specifications of the article offered for sale, we cannot be held responsible for any inaccuracies.
New images are constantly being added to our website.
Copyright for the images shown on our website remains with The Merchant Chandler Ltd Publisher or Owner of the Original picture and further distribution of the images in whatever format may be the subject of Legal proceedings.
Queries and Complaints
The Merchant Chandler Ltd endeavour to handle all enquiries and fulfil all orders speedily, effectively and without incident, it is not possible to guarantee there will never be a problem. Should you have any complaints about our products or services, we would request that these be put in writing and sent either via e-mail via our contact form or by post to the following address:
The Merchant Chandler Ltd.
4-6 Orange Street
Kent CT1 2JA
Tel: 01227 762644
Any complaint received will be acknowledged within five working days and you will be informed of a projected time scale for dealing with that complaint, together with the steps we intend to take in dealing with it.